Refund policy

Personalized Items Are Final Sale

Every engraved piece is made with your specific text and cannot be resold or restocked. Engraved items are not eligible for return, exchange, or refund. This includes:

- Spelling, spacing, or capitalization submitted at checkout
- Change of mind after the order window closes
- Gift recipient preference

Please review your engraving text carefully before completing your order. The preview shown at checkout reflects exactly what will be engraved, and you will be asked to confirm your text before payment.

Non-Personalized Items

Items without engraving may be returned within 14 days of delivery, unworn and in original packaging. Return shipping is the customer's responsibility. Refunds are issued to the original payment method within 5 business days of receipt.

If Something Is Wrong

We stand behind our work. Contact us within 7 days of delivery at [hello@eunjena.com] with photos if:

- The engraving does not match the text you submitted
- The item arrived damaged
- You received the wrong item

We will remake or refund the item at no cost to you. This is a manufacturing standard, not a satisfaction guarantee. It applies to our errors, not to changes of mind.

Cancellations

Orders may be cancelled for a full refund until the 7th of the month. Once your order enters production, it cannot be cancelled.