Shipping policy

How Our Monthly Collection Works

Every Eunjena piece is made to order. Because each item is personalized, we produce in a single monthly batch rather than keeping finished stock.

Orders open on the 1st of each month and close on the 7th. All orders ship by the 20th of the same month.

Please plan for 3 to 4 weeks from order to delivery. Your order confirmation email will list your estimated ship date.

Orders placed after the 7th are held for the following month's batch. You will be notified by email if this applies to you.

Payment Timing

Payment is collected when you place your order. This reserves your place in the current month's production batch and allows us to confirm quantities with our workshop.

Shipping Within the United States

Standard shipping is [$X] and takes 3 to 5 business days after dispatch. Orders over [$XX] ship free. All orders include tracking.

We currently ship to US addresses only.

Duties and Fees

All duties and import fees are paid by Eunjena. Your order ships domestically and you will not receive a customs bill.

Delays

On rare occasions a batch may be delayed beyond our control. If this affects your order, we will email you with a revised ship date. Delays of this kind are not grounds for cancellation or refund.